JavaRide (operated by PT Java Pariwisata Terpadu, “JavaRide,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use javaride.com or enquire about our motorcycle touring services, how we use it, and the choices you have.
By using this website or submitting an enquiry to us, you agree to the practices described in this policy.
1. Information We Collect
Information you provide directly:
- Name, email address, and WhatsApp/phone number when you submit an enquiry or booking form
- Trip preferences (route interest, preferred dates, group size, special requests)
- Motorcycle license and International Driving Permit (IDP) details, provided to confirm eligibility to ride
- Payment-related information when arranging a deposit or balance payment (see Section 4 — we do not store full payment card details on our servers)
- Any other information you choose to share with us via WhatsApp, email, or our contact form
Information collected automatically:
- Standard website usage data (pages visited, browser type, approximate location based on IP address) via analytics tools such as Google Analytics, if enabled on this site
- Cookies used for basic site functionality and analytics (see Section 6)
2. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and arrange your motorcycle trip, including route planning, bike and gear allocation, and logistics coordination
- Communicate with you before, during, and after your trip (via WhatsApp, email, or phone)
- Process deposits and payments for confirmed bookings
- Improve our website and services
- Comply with legal or safety requirements (for example, verifying license eligibility)
We do not sell your personal information to third parties.
3. How We Share Your Information
We may share your information with:
- Local operational partners directly involved in delivering your trip — road captains, mechanics, support vehicle drivers, and accommodation providers — limited to what’s necessary to run your trip safely
- Payment processors or banks, if applicable, to process deposits and balance payments
- Legal or government authorities, if required by law (for example, in the event of an accident or safety incident requiring official reporting)
We do not share your information with third parties for their own marketing purposes.
4. Payment Information
Deposits and balance payments are handled via [insert payment method — e.g. bank transfer]. We do not store full credit card numbers or banking credentials on our website or servers. If a third-party payment processor is used in the future, that processor’s own privacy policy will govern how they handle your payment data.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy — including completing your trip, handling any post-trip matters (such as damage claims per our cancellation and liability terms), and complying with legal obligations. You may request deletion of your information as described in Section 8, subject to any legal retention requirements.
6. Cookies
This website may use cookies to:
- Remember basic site preferences
- Understand how visitors use the site (via analytics tools)
You can control or disable cookies through your browser settings. Disabling cookies may affect some site functionality.
7. International Visitors
JavaRide serves riders from around the world. If you are located in the European Union, United Kingdom, or other regions with specific data protection laws, you may have additional rights under those laws (such as the GDPR) regarding how your data is processed. Your information may be processed and stored in Indonesia, where JavaRide and Java Private Tour operate.
8. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal or operational requirements
- Withdraw consent for us to process your information, where consent is the basis for processing
To exercise any of these rights, contact us at info@javaride.com or via WhatsApp at +62 812 8187 3800.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
JavaRide’s services are not directed at children. We do not knowingly collect personal information from individuals under the age of 18 without the involvement of a parent or guardian.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
- Email: info@javaride.com
- WhatsApp: +62 812 8187 3800
- Office: M-Ten Building, Jl. Kapten Tendean No.20C,17th Floor Unit C, Mampang Prapatan, South Jakarta, Indonesia
